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Create a waiting area that lowers your patients’ anxiety.

The waiting room is your medical office’s chance to make a first impression. While a sterile, unwelcoming waiting room can increase patients’ anxiety, a well-designed space can help every appointment start off on the right foot. By paying attention to privacy, clarity, and comfort, you can create a waiting area that reflects your care for your patients.

For medical offices, privacy is never optional. Creating space between the receptionist’s desk and the waiting area can help prevent confidential conversations from being overheard, but you might also consider using instrumental music or a bubbling water feature to mask patients’ voices. Alternative check-in methods, such as a self-serve kiosk or tablet, allow patients even more control over their privacy.

However, privacy goes beyond HIPAA. Medical issues can be emotionally stressful, and a sense of privacy can help patients feel more comfortable and secure during a difficult time. How this plays out in your office will vary. For example, a psychiatry practice may choose to situate the exit away from the waiting room, providing extra privacy to patients as they leave their appointments. An OB-GYN office, on the other hand, might consider providing multiple waiting areas. This way, patients experiencing infertility can choose to wait separately from patients who are pregnant or have small children.

The Cox & Company commercial construction project portfolio ranges from simple interior finishes to complex, multi-phased projects across many specialized and technical market sectors and industries.