Ways to help your patient feel comfortable in your waiting room
Waiting rooms should also be user-friendly. Upon entering, it should be easy for patients to understand what they need to do to check in and where they should wait. Ideally, the layout of the waiting room should naturally direct patients where they need to go. Use clear and accessible signage throughout the space to communicate with patients – and, of course, make sure that your front desk staff is friendly, approachable, and helpful.
Finally, consider your patients’ physical and psychological comfort. Instead of clinical-feeling fluorescent lighting, choose a warmer, softer option, and maximize natural light whenever possible. Offer a mix of seating to accommodate a variety of needs; while an overstuffed sofa might be comfortable for many patients, those with mobility issues might prefer a rigid chair that’s easier to get in and out of. Leaving space for wheelchair users and providing bariatric seating can also help create a comfortable environment for all your patients. Amenities such as charging stations, free wi-fi, and a water dispenser can also help patients stay comfortable throughout their wait.
A well-designed waiting room can serve as an extension of your bedside manner, putting patients at ease and showing them that you care about their well-being. Want to know more about how you can use people-first design in your medical office? Every practice is unique, so it’s important to have a knowledgeable, experienced team on your side. Cox & Company is here to help – get in touch, and let’s talk about how we can serve you and your patients.
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